An engineering firm wanted to build business but also be equipped to grow. With a new practice manager in place who was committed to digital transformation, we integrated CRM, task management and project tracking systems to create a system that works for them.
It now tracks quotes, commissions business, pushes through deadlines, keeps clients aware of progress and helps them deliver high quality structural engineering projects on time and on brief.
Toynbee has a range of project types with varied processes needing input from a number of internal stakeholders and external agencies. These complex workflows have different tasks, but need to be tracked and, critically, need to notify clients of progress.
We consulted with them on the process and set up a no-code platform to help them manage orders to fulfilment, ensuring they met their deadlines and were able to have full visibility on progress every step of the way.
The practice had just recruited a manager and was looking to bring together all their enquiries and proposals into one place. We recommended, configured and launched a CRM for them that gave them visibility over all their leads.
As they developed their services, and added to their team, we let them adapt and shape the process to remain ahead of the pack.
How to prepare a structural engineering practice for growth? Firstly, make the website have real quality and impact. To communicate the values of the business as well as match the expectations of the target property owner and partners for the business.
The eventual site focuses on the outcome of working with our client, high-end solutions to reinvigorate homes to fit with a luxurious London and Home Counties lifestyle.
Structural engineering is a challenging sector to visually attract as well as get a message across. The process is dry, technical … and when being installed is just plain muddy.
However, the end result showcases the hard work that has gone before. Beautiful outcomes are the result of painstaking planning and meticulous production. We use imagery of the future to create that desire today.